Cancelling, and getting your money back.

This policy is published so that our position is clear before we begin charging, and it will apply to subscriptions from the date we open.

Entrifie is a subscription software service. A customer subscribes to one or more services for an agreed period, and pays in advance for that period.

Nothing is shipped. There is no physical product, so there is no return.

A customer may cancel their subscription at any time, from within their account or by writing to us.

• Cancellation takes effect at the end of the period already paid for. The service continues to work until then.
• We do not charge a cancellation fee.
• After cancellation we stop billing. We do not automatically delete data on cancellation – see section 6.

Cancellation by the customer is one of several ways a subscription can end. Termination by us – for breach, for non-payment, for convenience, or where required by law – and the consequences of each are set out in the Customer Agreement, and this policy does not vary them.

We do not refund fees for a period that has already begun, except in the circumstances in section 5. This is because the service is made available for the whole period as soon as it starts.

Where a refund is due, we will make it to the original payment method within 7 working days of approving it. Your bank or card issuer may take longer to show it.

We will refund you if:

• You were charged in error – for example, billed twice for the same period, or billed after cancelling. We refund the incorrect charge in full.
• We fail to meet our service commitment – if a service you have paid for is unavailable beyond the threshold set out in the Service Level Agreement applicable to your subscription, the remedy stated in that agreement applies. Where that remedy is a refund, we refund the corresponding proportion of the fee for the affected period; where it is a service credit or an extension of your subscription, we apply that instead.
• We end your subscription for convenience – we refund the unused portion in full.

We will not refund where the service worked as described and you simply stopped using it, or where we ended your subscription because you breached your agreement with us.

We keep your data for a limited period after cancellation so that you can export it or change your mind, and then we delete it. The export window, the retention period and the deletion date are set out in the Customer Agreement.

You can ask us to delete it sooner, and we will, unless retention is required or permitted by law.

If you think a charge is wrong, write to us first at support@entrifie.com. We will look into it and respond. We would much rather resolve a billing question directly than have you raise a chargeback, which costs us both time.

Fees are stated exclusive of tax unless we say otherwise. Goods and Services Tax and any other applicable Indian taxes are added at the prevailing rate and shown on your invoice.

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Our full registered-office address as recorded with the Registrar of Companies is available on the public MCA register at mca.gov.in against LLPIN ADA-8634.